Help & FAQ
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Getting Started
How does DriveSwap work?
DriveSwap connects to your two Google accounts via secure OAuth — the same login flow Google uses for any app. It then copies files directly from your source Drive to your destination Drive using Google's own API. Your files transfer directly between Google's servers; DriveSwap never stores or sees the contents of your files.
Which account should I sign in with first?
Sign in with your destination account first — the personal Google account where you want files to land. Then connect your source account (the school, work, or old account you're transferring FROM).
Does DriveSwap need write access to my accounts?
DriveSwap needs read access to your source account (to download files) and write access to your destination account (to upload files). It cannot delete anything from either account.
File Transfer
What file types can be transferred?
DriveSwap transfers all common file types: Google Docs, Sheets, Slides, PDFs, images, videos, zip files, and other binary files. Google Docs/Sheets/Slides are converted to their Google format equivalents in your destination account (not Microsoft Office format).
What about Google Forms, Drawings, and other Google apps?
Google Forms and Drawings cannot be exported via the Drive API, so DriveSwap skips them. They'll be listed in the skipped.txt log file in your DriveSwap folder. You'll need to recreate these manually.
What happens to files shared with me?
DriveSwap includes files shared with you in the scan. If you choose to transfer them, copies are created in your destination Drive — so you keep access to them even after the source account is deactivated.
Will duplicate files be transferred?
No. DriveSwap checks if a file with the same name already exists in the destination folder before transferring. If it does, that file is skipped.
Are my original files deleted after transfer?
No. DriveSwap only copies files — it never deletes anything from the source account. Your originals stay exactly where they are.
My transfer timed out or stopped partway through. What do I do?
Go back to the scan page and start a new transfer. DriveSwap skips files that already exist at the destination, so it will pick up where it left off without duplicating anything that already transferred.
Pro & Pricing
What is the free tier limit?
The free tier transfers up to 500 files. Pro removes the file limit and adds AI-powered organization.
How long does Pro last?
Pro gives you 1 month of access from the date of purchase — enough time to complete your transfer.
Does my organization get Pro access?
If your organization has an institutional plan, all members using their organization email domain get Pro access automatically.
Can I get a refund?
If something went wrong with your transfer, email us at driveswap.app@gmail.com and we'll make it right.
Privacy & Security
Can DriveSwap read my files?
DriveSwap reads file names and metadata to display the scan results. During transfer, file content passes through our servers transiently — but we don't log, store, or analyze the content of your files.
Is my Google login stored?
DriveSwap uses short-lived OAuth tokens that expire automatically. We don't store your Google password or long-lived credentials.
What data does DriveSwap keep after my transfer?
We store your email address, Pro status, and transfer history (file counts, date, source account). We don't store file names or content after the transfer completes.
Troubleshooting
I'm getting a 'redirect_uri_mismatch' error when signing in.
This usually means you're accessing DriveSwap from an old URL (like driveswap.vercel.app). Make sure you're at driveswap.app and try again.
The transfer is taking a long time. Is that normal?
Yes — large Drives with thousands of files can take 30–60 minutes. Keep the tab open and don't close your browser during the transfer. You'll get a completion email when it's done.
Some files show as 'skipped'. What does that mean?
A file is skipped if it already exists in the destination, or if it's a type that can't be exported (Forms, Drawings). Check the skipped.txt file in your DriveSwap folder for the full list.
I don't see my transferred files in Google Drive.
Look for a folder called 'DriveSwap - [source email]' in My Drive on your personal account. All transferred files are organized inside that folder.